TheWatchery.com Limited Warranty
TheWatchery.com provides warranty coverage of generally one year from the
date of purchase on all of its brand name watches. Our warranty covers the
watch movement and battery replacement for the time period stated and excludes:
watch case, watch bracelet, straps, crown/stem, crystal/glass, finishes, damage
caused by excessive wear and tear and/or physical/accidental abuse, and damage
resulting from wear under conditions exceeding the watch manufacturer's water
resistance limitations. All shipping and handling costs in connection with
warranty service are the responsibility of the customer. This warranty is valid
only at TheWatchery.com. Improper repair or warranty service performed by
someone other than TheWatchery.com will void this warranty.
TheWatchery.com DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS WATCH, INCLUDING
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation may not apply to
you. For additional questions concerning warranty service, please contact our
Customer Service Department at 1-866-752-3681.
Click here for our Warranty Coverage Chart by watch brand.
Warranty Service Instructions:
When sending in your watch for warranty service, please include the following:
Original invoice number
Detailed description of the problem
Your return address, phone number and e-mail address
Return For Inspection number
All warranty or repairs will be charged a base fee of $10.00 ($39.95 for international customers) for processing the request. You must contact us to obtain a Return For Inspection (RFI) number before
sending your watch in for service.
Please pack your watch in its original packing materials for shipping via a
reliable, trackable carrier, such as UPS. All shipping costs are your
responsibility. For your protection, you should insure your watch for at least
its purchase price.
Click here for a list of watch manufacturer's addresses.