Standard Return Policy
TheWatchery.com will gladly accept the return of new, unused, and undamaged merchandise within 30 days from delivery date. Returns after 30 days are subject to a 20% restocking fee.
The returned merchandise must be in its original condition and accompanied by proof of purchase and the original copy of the warranty, as well as the original documentation and packaging; otherwise the return will not be honored.
Following are not returnable:
Fragrances, Swimwear, Intimate Apparel, Hosiery and all items other items listed as Final Sale are considered final sale orders and will not be accepted for return / refund.
You must obtain a Return For Inspection (RFI) number from TheWatchery.com before returning the merchandise. We will not accept any returned merchandise without an RFI number.
Contact a Customer Service Specialist by clicking here
to obtain an RFI number.
Returns must be shipped via a prepaid traceable carrier, such as UPS or FedEx. In case of loss or damage, the customer is liable. (insurance is highly recommended)
Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.
Gifts With Purchase - Free or discounted items shipped as promotional gifts with purchase must be returned along with the qualifying item in original condition as described in the Standard Return Policy. The retail value of the gifts with purchase not returned with the qualifying item will be deducted from the refund or credit amount.
Damaged Box or Damaged Product
If you receive damaged or incorrect item(s), contact a Customer Service Specialist no later than 5 business days after receipt.
If there is extensive damage to the box, refuse delivery and contact a Customer Service Specialist immediately.
Refusal of Delivery
If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by TheWatchery.com. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appear to be damaged in shipping.
Incorrect Shipping Address Provided
Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charges. When we receive the package in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again will be subject to actual shipping charges. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.
Heavy/ Bulky Items :
A Heavy/Bulky item is a large product that must be sent from TheWatchery.com via a freight carrier.
Each Heavy/Bulky Item must meet one or more of the following specifications:
- Weigh 75 lbs. or more when packaged
- Measure 108 inches or more in length
- Measure 165 inches or more in width
If an item requires shipment on a wooden pallet, regardless of weight (typically in the 100-125 lb. range), it is considered a Heavy/Bulky Item.
• Must be returned to warehouse location authorized by customer service
• We inspect all heavy and bulky Item returns upon their arrival back at our warehouse.
• TheWatchery.com reserves the right to only give partial refund if item is not in its new, original and unopened condition
• We reserve the right to deduct 30% restocking fee for Heavy/ Bulky items
• Customer will be responsible to pay original shipping fee and return shipping fee if we receive for any of the following:
o You refuse a delivery without inspection
o You miss a delivery appointment
o You return a non-defective or undamaged product